Call our travel advisors 020 7741 1246 Open 9am to 11pm, 7 days a week

Search Holidays Close

Personal Details

Please fill your details in the request form below and our customer services team will respond within next 72 hours.

Note * fields are mandatory.

Frequently Asked Questions...

Here you will find all answers to some common questions relating to our service.
Q. What is Advance Passenger Information (API) and why do you need it?

A. European Union rules mean that your airline has to collect and pass on key pieces of information to the relevant national authority. It’s called Advance Passenger Information (or API for short).

So things like your passport number, date of birth and nationality have to be given to the airline before you go – to make sure it’s all ticked off in time for your holiday.

Q. Which airlines need API and when will I have to give my API (Advance Passenger Information)?

A. If your Airliner is : Ryanir, Easyjet, Jet2, Norwegian, Wizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airliner is : Gold Medal, A Holiday Team please email your API details to api@beatthebrochure.com as soon as you've received your booking confirmation.

if your Airliner is : British Airways, Teleticket, Balkan Holidays, Olympic We will send E-tickets 7 days prior to your depature.

If you are flying with Aerlingus, Avro, Cosmos, Flybe, Fly Monarch, Pegasus, FlythomasCook, Thomson, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.

Q. Online check-in & API

A. For specific check-in and API information related to your flight, you will need to know your flight supplier. This can be found under your flight details on the My Booking page.

Once you have this, our check-in and API guide will give you all the information you need.

Q. What terminal will I be flying from

A. The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

  • London Gatwick
  • London Heathrow
  • Manchester
  • Glasgow

For live flight arrival & departure information, find your local airport below

  • Belfast City
  • Belfast International
  • Birmingham
  • Bournemouth
  • Bristol
  • Cardiff
  • Doncaster Sheffield
  • Durham Tees Valley
  • East Midlands
  • Edinburgh
  • Exeter
  • Glasgow
  • Glasgow Prestwick
  • Leeds Bradford
  • Liverpool
  • London Gatwick
  • London Heathrow
  • London Luton
  • London Southend
  • London Stansted
  • Manchester
  • Newcastle
Q. How do I check in for my flights?

A. As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.

If you have any questions, please complete our online form here and we'll get back to you.

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

easyJet – You are required to check in on easyJet's website and print the boarding passes yourself.

Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – We will email your GoldMedal e-ticket to you approximately 3-7 days before you fly.

The Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself.Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch (including Avro and Cosmos) – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic Holidays - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomas Cook Airlines - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson Airways - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

Q. How do I check in for Norwegian?

A. If your flying with Norwegian Airlines, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

  1. Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/
  2. Please select “submit travel details”. You will need to Enter your flight reference number, followed by the lead passenger surname
  3. Once you have accessed the flight summary page you will notice a “security notice” under trip summary at the top of the page
  4. Click “Register passport information” and enter your API details. Once completed select “Send passenger information”
  5. Select the “Check-in” option under reservation details
  6. Once this is complete, select “print boarding card” for each passenger.

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

Q. How do I check in for Jet2?

A. If your flying with Jet2, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

  1. Visit http://www.jet2.com
  2. Select “check in online” at the top right hand of the page
  3. Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to “find booking”
  4. Once you have accessed the flight summary page, please select “check in status” which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing.
  5. Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage)."

Q. How do I check in for Wizz air?

A. If your flying with Wizzair, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

  1. Visit https://wizzair.com/en-GB/useful_information/web_check-in
  2. Please select “click here to check in online”
  3. A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select “find booking”
  4. Once you have accessed the passenger information page, continue with “web check-in”. Please note that one of the last steps will be to add API information for all passengers before completing your check-in
  5. Once all the steps are complete. Please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage)."

Q. What terminal will I be flying from

A. The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

  • London Gatwick
  • London Heathrow
  • Manchester
  • Glasgow

For live flight arrival & departure information, find your local airport below

  • Belfast City
  • Belfast International
  • Birmingham
  • Bournemouth
  • Bristol
  • Cardiff
  • Doncaster Sheffield
  • Durham Tees Valley
  • East Midlands
  • Edinburgh
  • Exeter
  • Glasgow
  • Glasgow Prestwick
  • Leeds Bradford
  • Liverpool
  • London Gatwick
  • London Heathrow
  • London Luton
  • London Southend
  • London Stansted
  • Manchester
  • Newcastle
Q. If my flight is delayed, how will this affect my transfer?

A. Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.

Should you have any further questions, please contact us via our online form

Q. How do I check in for my flight with easyJet?

A. If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.

Click here and select 'check-in online'.

You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.

There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.

Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

Q. How long should my passport be valid until?

A. It’s important that the names and initials on your flight documents are exactly the same as on the passports of everyone in your party.

Make sure you have a full passport which is valid until after you get back from your holiday.

Many countries need you to have six months remaining after your return date.

If you've any doubts about the validity or condition of your passport, or need to apply for a one, please contact the government passport service. Please Click here for more information from the government passport service.

It normally takes at least four weeks to get a passport by post.

Q. What if my e-tickets or boarding passes haven't arrived?

A. E-Tickets/Boarding Passes will normally be sent to you between 7 and 3 days prior to your departure date. If you haven't received them within 3 days of your departure then you can notify us by clicking here to complete our online web form, selecting 'Invoices or Tickets/Travel Vouchers' under the Request Type drop-down menu.

Q. My flights are booked separately

A. To get the best possible price, we may book your inbound and outbound flight separately. We will advise you if this is the case at the time of booking. On the rare occasion where one of your flights may be cancelled, it does not necessarily mean the remaining flight can be cancelled and a full refund be given. For further information please contact the relevant airline.

Q. Can I book seats, extra legroom seats or upgrade?

A. Airlines will provide you with a variety of optional extras, such as the option to pre book/upgrade your seats in advance.

Please complete our help request form to arrange any extras.

Q. Baggage info & pre-booking seats

A. Take a look here for all the information you need about baggage.Most airlines will give you the option to pre-book your seats on the plane. Just log a request with us by filling out an online form, and we will be happy to help you further.

Q. What about hand (carry on) baggage?

A. Please check your hand (carry on) baggage allowance with your airline - for some airlines the maximum weight may be as low as 5kg. Please find the link for your airline below.

  • For Aer Lingus Click here
  • For Avro Click here
  • For British Airways Click here
  • For Cosmos Click here
  • For EasyJet Click here
  • For Jet2 Click here
  • For Monarch Click here
  • For Norwegian Click here
  • For Olympic Click here
  • For Ryanair Click here
  • For Whizz Air Click here
Q. What is the Check-In (hold) baggage allowance?

A. To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.

  • For Aer Lingus Click here
  • For British Airways Click here
  • For easyJet Click here
  • For Jet2 Click here
  • For Monarch (including Avro and Cosmos) Click here
  • For Norwegian Click here
  • For Ryanair Click here
  • For Wizz Air Click here
  • For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
  • For LOLO Flights,

Hand Baggage : Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.

Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.

If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.

Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

Q. What do I need for my flight?

A. Here’s a guide on how and when you will receive your e-tickets or boarding passes. Some airlines do not require any tickets. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown on your eticket letter. This document can be downloaded via the find my booking tab on our website. If you need to speak to us for any reason, click here to send us a quick message through our easy-to-use web form.

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Avro – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

Cosmos - Please show your eticket letter which displays your flight reference/locator number at check in.

EasyJet – You are required to check in on Easyjets website and print the boarding passes yourself.Please follow the instructions on your flight online checkin/e-ticket letter.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – Email your passport details to api@beathebrochure.com, so that we can send your e-ticket to you between 7 and 3 days prior to departure.

Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomascook - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in. Need to check email address

Q. What if there are no bags shown on my paperwork?

A. If your flights are booked with Ryanair, confirmed baggage will show on your boarding passes rather than your booking confirmation.
For all other airlines baggage may be on your flight summary and or e-ticket – please email support@beathebrochure.com if you’re not sure." Need to check email address

Q. What should I do if my bag's been lost, stolen or damaged?

A. You need to report lost or damaged bags to the airline's handling agent at your destination airport, and you'll need to fill in a form they'll give you.
To claim for damaged or lost bags, send a copy of the form to your travel insurance company within 21 days of when you were due to get your bag back.
Please keep your baggage receipt which appears on your boarding pass.

Q. What will I be charged if my bag is too big or heavy (excess baggage)?

A. If your bag weighs more than the airline allows, you may need to pay excess charges. These vary by airline and you’ll pay these at check-in.
What are children's baggage allowances? "Children less than 2 years old won’t be allowed any checked bags. However, many airlines let you take prams, buggies and car seats at no extra cost.
Please check with your airline if you've any other questions.

Q. Can I take medication with me?

A. Any prescription medication must be approved from the airline prior to your departure. Make sure that any medication you need to take is legally allowed in the country you’re going to and take the prescription with you.For more information Please click here.

Q. Can I take a Pushchair/Car Seat on my flight?

A. Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight. You will then be required collect it from the baggage claim at your destination airport.
If you require further clarification, please complete a help request form and we'll get back to you with the correct information."

Q. Can I take Sports Equipment on my Flight?

A. Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge.

 

Q. What's included in my holiday price?

A. Most of our holidays include return flights (airport taxes) and accommodation.

Transfers are not generally included in the holiday price however are available to book as an optional extra.

Q. What is NOT included in my price?

A. In-flight refreshment

Excursions and other personal expenditure

Holiday insurance

Additional charges for rooms, meals or under-occupancy in apartments

Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, creche services, baby buggies, toddler packs etc Charges that hotels or apartments may make for facilities such as cots, sunbeds, sauna, tennis courts and equipment, porters, etc Excess baggage, and the transport of any sporting equipment including skis (please note, baggage is not included as standard.) Deposits requested on arrival by some apartment/villa owner

Arrival/departure taxes imposed by your destination country that are payable locally in cash

Cost of visas or inoculations, where necessary.

Resort Fees

Q. Is my booking confirmed?

A. When you make a booking with us we'll send you an email and text immediately letting you know that your booking is being processed.

Within 48 hours you will receive a second email from us confirming your booking. Please be aware that this delay is due to us needing to confirm all the details with the different suppliers involved in the booking. Normally this takes only a few hours, however sometimes it will take longer due to special requests or other operational details. In some rare cases, there may need to be amendments made to your booking details due to suppliers changing terms or pricing, which will then be communicated to you immediately.

If you haven't received your confirmation within 48 hours then please complete our simple web form here or call our customer support team on 0207 741 1305.

Once you have received your booking confirmation email from us then your booking is confirmed. You do not need to contact us again to confirm flights or accommodation.

If you have made payment in full then you will also receive your travel documents and vouchers in your booking confirmation

If you have only paid a deposit, then you will not receive your travel documents and vouchers until full payment has been made.

Q. I can't find my booking reference number.

A. Your booking reference number is located on the top right hand side of your documents and begins with B followed by 4 digits. It is also sent to you via text and email once your booking is confirmed.

If you are still unable to locate your booking reference number please email support@beathebrochure.com quoting the lead name on the booking and the departure date or alternatively you can speak to one of our agents using the live chat option.

Q. Paying for your booking

A. We make paying for you holiday easy:

The most convenient way to pay is by visiting https://www.beatthebrochure.com/pay

You can also call our dedicated payment line on 0207 741 1347 Monday-Sunday 08:00-21:00 including Bank Holidays.

Paying for a hotel only booking:

Q. Amending or cancelling your booking

A. To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can.

We are unable to detail specific charges here as they do vary according to each supplier.

Q. What documents do I need to travel?

A. You must have a valid passport and the correct visa (if required) for your holiday.

You might not be allowed to travel if you don’t have these.

Please check very carefully before you leave.

You will also need to take your travel vouchers and flight summary with you. Please read all the information provided on these documents before you travel.

Q. Documents & Invoices

A. Your travel documents and invoices will be available to view and print 48 hours after booking. Simply log onto my booking and you’re ready to go.

Q. What if there is a mistake on my booking?

A. If you have noticed a mistake on your booking, we'll need you to let us know immediately as our suppliers in particular will be highly likely to charge for amendments if they are not spotted quickly.

Please click here and complete our simple web form detailing any errors so that we can take the relevant course of action to rectify them.

Q. When should I get my booking confirmation?

A. If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything.

Titles do not appear on passports therefore this should not affect your reservation.

For all other airlines please email support@beathebrochure.com

Q. What should I do if my age is wrong on my travel documents?

A. Don’t worry - our systems are set up to show the age of 25 by default. We don’t need adult ages at the time of booking and this will not affect your booking or check in process. If an infant reaches the age of 2 years prior to their return journey, they must pay the airlines applicable adult fare, taxes, fees and charges for that flight so please ensure you advise us of infant/child ages at the time of booking. Also, to ensure the correct accommodation child rate is applied at the time of booking we must inform our accommodation supplier of all child ages. So if your child is under 16 on the day of departure please let us know before you book.

Q. What if the wrong title is on my travel documents?

A. If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything. Titles do not appear on passports therefore this should not affect your reservation.

For all other airlines please email support@beathebrochure.com

Q. Can I book car hire with my holiday?

A. Of course. We can arrange car hire for you – just e-mail support@beathebrochure.com and we'll get you all set up.

Q. What do self-catering holidays include?

A. Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay. You will be provided with facilities to prepare light meals.Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not. With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers!

Q. What's included in a Full board hotel?

A. Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Q. What is a promo room?

A. A promo room is a special room rate, which we can offer sometimes giving you better value for your money.

Please note a promo room does not mean an upgraded room.

Q. What's included in a Full board hotel?

A. Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Q. Why doesn't the hotel have my details?

A. We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Beat the Brochure acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.

If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

Q. What is my hotel check-in and check-out time?

A. Most hotels let you check-in from the afternoon on the day you get there, and you have to check out in the morning on your last day there. If you’d like to check-out later in the day, this can sometimes be arranged directly with your hotel. Early check-in is sometimes possible too.

Please email support@beathebrochure.com if you need anything else.

Q. Where do I collect my transfer from?

A. You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking.

Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.

Q. Can I make a special request?

A. If you have any special requests, please complete our request form found on our website under customer support and we'll contact our suppliers for you. It's important to note that requests are not always guaranteed and are subject to availability during your stay.

Q. How do allocated on arrival holidays (AOA) work?

A. Your hotel star rating and board basis are guaranteed, but the specific hotel is confirmed when you get there. You can save a lot of money if you book late and you're flexible, but we don't recommend this if there are things you'd particularly like such as being in the centre of resort or being close to the beach or where there are special requirements.

Q. Are some hotel facilities limited at certain times of the year?

A. Some hotels only have their full range of facilities and services available during the summer peak however this is at the hotels discretion and may change without us being advised. Please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season.

Q. What should I pay and when?

A. You’ll need to pay the total price of your holiday if you’re travelling in the next 12 weeks.

If your booking is 12 weeks or more away, you can sometimes pay just the deposit now, with the rest due 12 weeks before you go on holiday. If you don’t pay your balance then your holiday may be cancelled.

Q. Can I pay by cheque?

A. We can confirm should you wish to pay by cheque you can do so by making the cheque payable to Truly Travel Ltd and posting it to the following postal address.

9th Floor, Holborn Tower
137-144 High Holborn
London
WC1V 6PW

Q. How do I make a payment on the Instalment plan?

A. If you have opted to secure your holiday with the payment plan, you have no need to contact us to make a payment. After paying the initial deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before departure. Our sales team will discuss the instalment plan at the time of booking

Q. What is the low deposit/Instalment plan?

A. With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken instalments with the final payment being taken between 14 and 4 weeks before your departure date, depending on the arrangements chosen. All agreed payment instalment details will be available to view on the “my booking” page on our website. You will also find these details on your payment summary sent to you at time of booking

Please note the low deposit scheme is only available on certain holidays. Please check with the sales team for more details.

Q. Will there be a credit card or debit card charge on the instalment plan?

A. Debit and credit charges will apply to every transaction made through the instalment plan. The following charges will apply to each transaction Credit card 2.5%, Amex card 3.5%, Debit Card £2.00

Q. Can I pay my balance off early on the instalment plan?

A. If you would like to pay your balance off early, please call our balance collections team on 0207 741 1347

Q. What should i do if the card I used for the instalment transactions is lost or stolen?

A. All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. In the event that the card you have set up for the instalments expires or is stolen. Please call our balance collection team on 020 7741 1347

Q. Can I make a change to my holiday while I am on the instalment plan?

A. If you would like to make changes or add extras to your booking, you will be required to pay the additional associated charges when the amendments are applied.

Q. What if the balance of my booking is wrong?

A. If you think the balance on your booking is incorrect please call our Customer Support team on 0207 741 1205 and they will be able to help you. Alternatively you can email us on support@beatthebrochure.com

Q. What should I know about Visas?

A. If you’re a British Citizen, you don’t need a Visa to travel in the EU, but might do if you go somewhere else.
You can check by clicking here.

Q. What about Visas for Turkey?

A. If you’re going to Turkey you need to apply for an electronic visa (e-visa) before you go.

Just visit evisa.gov by clicking here and fill in the information asked for.
Once the application is approved, pay online and download your e-Visa.
Your passport should be valid for at least six months longer than the expiry date of the Visa.

Q. What about Visas (ESTA) to the USA?

A. If you're going to the USA you will need to purchase an ESTA (Electronic System for Travel Authorization) before you travel. Click here to apply for your ESTA. The cost of this is currently 14 US Dollars, but is subject to change. All transit flights through the US require an ESTA. Enter 'In transit' and your final destination under the heading 'Address While In The United States.

Important Update - 14:53 - 23 February 2016
Any passenger fitting the below criteria will no longer be able to use the U.S. Visa Waiver Programme and must contact the local embassy to apply for a Visa to enter the United States.

For further information on this matter please click here to visit the Foreign & Commonwealth Office page for entry requirements, or contact your local U.S. Embassy/Consulate directly. Dual nationality travellers who have a passport issued by a country which is included in the Visa Waiver Programme, AND also a passport issued by any of the following countries: Iran, Iraq, Sudan, Syria Any traveller who has visited Iran, Iraq, Sudan or Syria since March 1st 2011

Q. What about Visas to Egypt?

A. If you’re going to Egypt, you will need to purchase a visa on arrival. The cost is 15 US Dollars or equivalent in Egyptian currency. Please have dollars or sterling cash available. British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.

Q. What about Visas to Cuba?

A. If you’re going to Cuba, you will need to purchase an tourist card in advance of travel. You can do this via https://www.visacuba.com/pages/home.aspx The cost of this is currently £15.00 plus £10.00 service charge, but is subject to change.

Note: If you are flying with Thomas Cook, Cuban Tourist cards will be issued at check-in at your UK departure airport. There will be a dedicated member of Thomas Cook staff on hand who will issue the cards and help customers with any queries they might have when completing the card.

Q. Las Vegas & Miami Resort Fees

A. Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

Q. Dominican Republic Tourist Card

A. If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican republic embassy in the UK.

Q. Travelling to the USA under the Visa Waiver Programme (VWP)

A. If you’re travelling to the USA under the Visa Waiver Programme you now need to hold a passport with an integrated chip. For more information please refer to the official Foreign & Commonwealth Office website.

Q. Do I need to pay City Tax, Resort Fees and Local Taxes

A. In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling.
Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details

Balearic Tourism Tax
The ECOTAX will apply for stays from 01.07.16. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. The amount to pay is between €0.5 and €2 per day, per passenger depending on the star rating of the hotel / establishment and also the season. This tax is compulsory for all clients and it cannot be paid in advance.

Dominican Republic (Tourist Card)
If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican Republic embassy in the UK

Dubai (Tourist Tax)
From the 31st March 2014 a tourist tax is being introduced which will apply to all hotel guests staying in any type of hotel establishment such as hotels, hotel apartment, guest houses and holiday homes. The fee of AED20 (approximately £3.50) will be applied per room per night and will need to be paid directly to the hotel.

France (City Tax)
In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating). To find our more information, please check the hotels website directly.

Italy (Rome City Tax)
The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Jamaican (City Tax)
Jamaican authorities have advised that, from the 1st June 2016, the departure tax from Jamaica will increase. The tax, which is currently 22 US dollars per person aged two years and over, will increase to 35 US dollars. This tax is payable locally on departure, in cash only.

Las Vegas & Miami (Resort Fees)
Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website. Other states in the USA are slowly introducing these fees

Malta (Environment Tax)
The Maltese government has introduced a new environmental contribution tax from the 1st April 2016 and will be collected locally at the hotel. The charge will be 50 cent per person per night (Maximum 5 euros) and applied to all guests over the age of 18

Mexico (Departure Tax)
If you are travelling to Mexico, you will be required to pay a departure tax when you leave. 900 Mexican Pesos – approx. £45, $65 or €48 – payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. This is controlled locally, and may be changed without notice.

Morocco (City Tax)
The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Tunisia (Departure Tax)
A new departure tax is being introduced for all Tunisian non-residents. The tax is currently set at 30 dinars (equivalent £11.00/13Euros per person) and is paid at the airport on departure.

Tourism Dirhams in Abu Dhabi
Customers checking out of Abu Dhabi hotels will be charged 15 Emirati Dirhams (around £3.00) per room per night. This will be charged directly from the hotel at the end of your stay, and won’t be shown on your Beat the Brochure invoice.

Q. Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

Q. Do you offer Package holidays?

A. No. Your holiday is fully financially protected by travel trust association & ATOL protected under CAA flights plus scheme. Your confirmations will included ATOL certificate showing what is protected. Each element is an individual sale & create separate contract. We do not sell package holidays under the Package Travel Regulations

Q. How do I advise you of a problem I had during my holiday?

A. We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 9th Floor Holborn Tower, 137-144 High Holborn, London, WC1V 6PL or you can email us at customerrelations@beatthebrochure.com

How do I advise you of a problem I had during my holiday?

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention.

Q. Important Information

A. Bookings are arranged by Truly Travel Ltd (a member of the TTA (U6466), under the trading name Beat The Brochure unless otherwise stated. Products and prices are subject to availability and Truly Travel Ltd’s and the applicable supplier’s terms & conditions, and you must read these carefully before making any booking. We do not sell ‘Package’ holidays. Each product is priced separately and independently, creating direct and separate contracts between you and the applicable supplier(s). We are not a party to any such contract. All ratings shown on this website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given. For full Terms & Conditions please click the link above. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

Q. Should I arrange travel insurance before I go?

A. Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Q. Do I need travel insurance if I'm travelling within the EU?

A. We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Q. Is wheelchair assistance available?

A. Yes, this is usually available and we’re pleased to help our guests with any special requirements. We must let the airline know at least 14 days before you go. Please let us know as soon as possible, preferably at the time of booking so we can get you the assistance you need. You can e-mail support@beathebrochure.com

Q. Are there any rules on flying when pregnant?

A. Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week.

Please make sure that you’re covered by your travel insurance policy.

Q. Should I arrange travel insurance before I go?

A. Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Q. Do I need travel insurance if I'm travelling within the EU?

A. We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Q. Who to contact when you are travelling

A. In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher.

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated 24 hour helpline.

Emergency Tel No: +44 (0)207 741 1303

Q. Do I need to pay if I go to hospital overseas?

A. Your travel insurance company will normally pay for this. They should also pay for you to be flown back to the UK if you need to. If you’re not insured, you’ll need to cover the cost.

Q. What are the E111 & EHIC?

A. The E111 form doesn’t work anymore. So you’ll need a European Health Insurance Card (EHIC) to get free or reduced cost healthcare when you visit European Union countries. We recommend you get an EHIC from the Post Office before going on holiday.

Q. Do I need any vaccinations?

A. Check what vaccinations you need with your GP at least six weeks before you go.

Q. If my flight is delayed, how will this affect my transfer?

A. Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.

Should you have any further questions, please contact us via our online form.

Q. How do I get help?

A. Simply type your question in the search box above to get instant answers or Select above categories to get instant answers.

Tips: For better results, type more than one word and use a question phrasing.

If you don't find a match try phrasing your question differently.

Q. How do the TTA and ATOL protect me?

A. ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and protects you against airlines going out of business. It’s really important to make sure your holiday is ATOL protected, and you’ll be pleased to know that all Beat the Brochure Holidays are.

To find out more please click here.

We’re members of the Travel Trust Association. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee. Your money isn’t released to the holiday providers until your holiday arrangements are complete. This means your money will be refunded to you in the unlikely event that your holiday provider’s not able to provide your holiday due to going out of business.

Q. How can I book late deals?

A. If you’re flexible with where you want to go and when, it’s possible to get a holiday at a very low price. Just bear in mind that for popular destinations at peak times, the best deals get snapped up early, so it often pays to book ahead.

We've got great value prices whenever you book.

Q. What can I expect from an all-inclusive hotel?

A. All-inclusive hotels usually include all main meals, most drinks, which tend to be local varieties available during normal bar opening hours, evening entertainment and sports, (age restrictions may apply) as described for each individual hotel or resort complex and varies from hotel to hotel.

There may be occasions where hoteliers withdraw a facility temporarily or otherwise due to lack of demand especially at the start and end of the season. All inclusive is one of the UK’s favourite holiday types because it offers excellent value for money.

Q. What services do you provide?

A. Our main products are flights and hotels.

We can also arrange extra services like transfers, airport parking or travel insurance.

Q. How do you choose your hotels?

A. All hotels and resorts are chosen by our team of hospitality experts, making sure they meet the standards that our customers expect. All hotels have facilities and service in line with the star rating, although please be aware that these ratings are provided by the accommodation supplier.

We also show Trip Advisor reviews on our hotels to give you more information about that particular hotel. We advise our customers to look at these reviews and scores to help you choose the best hotels available for your price range.

Top Sellers:

These are hotels that are our best selling hotels for our customers at the moment Recommended Hotels:

We monitor the properties we sell through the popularity as voted by our customers, tripadvisor ratings and returning customers. We also have knowledgeable staff with many years of travel industry experience and local knowledge to provide input and this is how we select our recommended hotels for you.

Q. How can I stay up to speed on your latest deals and exclusive offers?

A. Sign up for our email newsletter, ‘Like’ us on Facebook, and follow us on Twitter for access to our best prices and exclusive offers.

Q. How do I find out more information about an offer I have seen?

A. Please call the number shown next to your offer and one of our advisors will be happy to help you.

Q. Car hire

A. Hiring a car?

Overseas Car Hire Collection - UK Driving Licence Changes Effective 08th June 2015

From the 8th June 2015 onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.

Customers collecting overseas car hire will be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort.

How to obtain you passcode?

It should only take about 30 seconds, please follow these easy steps…

Please visit the following link https://www.gov.uk/view-driving-licence

  1. Please select the green “view now” button, you will need the following information
    Driving licence number
    National Insurance number
    Postcode
  2. Once you have entered the required information and ticked the box in the blue area, push the green view now button
  3. Your passcode should now appear on the next page. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car

Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle

Q. What are your booking conditions?

A. Please click here to see our terms and conditions:

http://www.beatthebrochure.com/bookingconditions.aspx

Q. How does your star rating system for hotels work?

A. All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.

Q. Review Draw

A. Terms & Conditions:

The prize draw is open to people aged 18 and over who provide a valid Beat The Brochure booking reference number after completing a review. Your entry and any information submitted by you must be personal to and relate specifically to you. You warrant that your entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is offensive, defamatory, obscene, indecent, harassing or threatening. In addition, you warrant that you have permission to use or feature any people, content or other material contained within your entry. Beat The Brochure reserves the right to screen, filter and/or monitor entries for this purpose and remove any that may be considered offensive suspicious or fraudulent.

Beat the Brochure has the right to use all information provided or contact the entrant in future marketing or promotional material. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

Only one review / entry per booking.

The closing date of the Prize Draw will be the last day of each month.

One winner will be selected at random from the pool of reviews received in accordance with these Terms and Conditions and will be notified within 24 hours of selection.

The winner will receive a £50 Love2Shop voucher.

These rules are governed by English law.

If you require any further information you can email support@beathebrochure.com

The promoter of the competition is: Beat the Brochure, 9th Floor, Holborn Tower, 137-144 High Holborn, London, WC1V 6PW.

Beat the Brochure reserves the right to refuse any entry that is believed to be in breach of the Terms and Conditions.

Beat the Brochure reserves the right to amend terms and conditions of the promotion at any time.

Updated: 07/09/2016

Q. Latest information for travelling to Greece

A. How will the Greek debt crisis affect my travel plans?
If you are travelling to Greece, or planning to travel to Greece, please read the following travel advice for information on carrying cash, ATMs, credit cards and how Greece’s potential exit from the euro could impact on your trip. Your booking with us remains unaffected.

Update on Greece currency crisis
The press reports are indicating that banks in Greece and the Greek Stock Exchange will be closed from 29/06/2015. It is expected that they will remain closed all week. As a result, new controls are being implemented which will limit withdrawals to €60 per day for those using Greek debit or credit cards. HOWEVER there is no such restriction for those using foreign credit / debit cards. However this does not guarantee that cash points will have cash available to dispense.
As a precautionary measure only, it is being advised that customers travelling to Greece take enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.

What is the latest advice from the Foreign Office (FO)?
The latest advice from the Foreign Office recommends visitors to Greece should take more than one means of payment (cash, debit card, credit card). Visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice. Make sure you have enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.
If you’re travelling to Greece, or planning to travel to Greece, we recommend that you always check the latest advice from the Foreign Office www.gov.uk/foreign-travel-advice/greece.

How much cash should I bring with me?
UK travel organisation ABTA advises visitors carry some euros in cash and make sure they are properly insured. On average, couples spend an average of £500 in cash on a fortnight’s holidays, while families spend an average of £700 (not including accommodation). It is important to take enough euros with you in cash to cover your needs while on holiday, and always take more than one method of payment.
Once you’re in Greece, use safes and deposit boxes to store cash, and split money between each member of your party. Be extra vigilant about pickpockets and other crime as criminals will be aware that more tourists are likely to be carrying cash.

Can I use credit or debit cards in restaurants and shops?
Yes you can. However visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice, hence why we are recommending you take sufficient cash.

Will ATMs run out of money?
Holidaymakers could find it difficult to withdraw money from ATMs – the Post Office has pointed out that this happened during the latest currency crisis in 2013 and could become limited at short notice. However, it also depends on where you are. As a general rule, ATMs are more likely to run out of cash on the Greek Islands (rather than on the mainland).

Will I be able to use pre-paid currency cards or travellers’ cheques?
Currency cards can be used in most shops and ATMs in Greece, however, they will be subject to the same limits as ATMs. Travellers’ cheques are not widely accepted so it is not recommended to rely on them as the only source of payment.

If Greece exits the Eurozone, will the euro still be valid?
According to Post Office Travel Money, it would take around 18 months for the Greek drachma to be re-introduced, during which time the euro would continue to be the legal currency.

If I cancel my holiday to Greece, will my travel insurance cover my losses?
Always check the terms and conditions of your travel insurance. In most cases, travellers will be covered only if the Foreign Office changes its recommendations and advises against all travel to Greece.

Who should I contact if I have any further questions?
Please contact us on support@beatthebrochure.com and we will get back to you asap. Please be aware that we are currently experiencing high volumes of customer queries due to the incident in Tunisia, we apologise for any delay in responding to you due to this.

Q. Latest Sharm El Sheikh Update

A . Updated at 10:53 on 26th August 2016
Following on from the government update on 5th November 2015 regarding flights to and from Sharm el Sheikh, Egypt, we are currently monitoring the situation closely and are following the advice of the Foreign Commonwealth Office (FCO) who are currently advising against all but essential travel to Sharm El Sheikh.

The Beat the Brochure team will be contacting all our affected customers by order of departure date to discuss your options. If you have a query which you feel is urgent, please complete an online form and we will respond to you within 24 hours.

Please read the below information carefully if you have booked a Summer 2016 holiday to Sharm el Sheikh with us.

easyJet
All flights have been cancelled from UK airports for the remainder of the summer season. If you were due to fly to Sharm el Sheikh with easyJet up to the end of September 2016, your options are to transfer to another easyJet destination (charges may apply) or receive a full refund. For the latest information please check directly with easyJet here.

Thomas Cook Airlines
Thomas Cook are offering either a full refund or destination change (without any admin fees) for passengers booked to travel to Sharm el Sheikh up to and including Monday 06th February 2017. For more information please check here.

Monarch
Monarch have cancelled all flights to Sharm El Sheikh up to and including 30th October 2016.
Customers may re-book to any other destination with Monarch free of charge, from 01st November 2016 to 22nd December 2016, from 4th January 2017 to 8th February 2017, 20th February 2017 to 30th March 2017. Outside these dates change fees will be waived but the difference in fare applies.
For the latest updates please check directly with the airline here.

Thomson Airways
If you’re booked to travel to Sharm el Sheikh up to and including 30th April 2017, you can opt for a full refund or change to another destination on the Thomson network. To meet limited customer demand and to enable Thomson Airways to continue flying to Sharm el-Sheikh, should the FCO travel advice change, a reduced number of flights remain unchanged and are currently scheduled to depart from 29th September 2016. Click here for the latest updates directly from your airline.

If your flight is booked through Olympic Holidays
The various airlines which Olympic Holidays reserve seats for our clients have differing policies which are subject to change. We recommend that all clients due to travel to Sharm el Sheikh with Olympic Holidays follow this link for the latest updates.

Q. Latest Hurghada Update

A. Updated at 09/01/2016 - 11:28am
We are concerned to hear of the attacks in Hurghada on 08th January 2016.‎

As the Foreign Office's advice on travel to Hurghada remains unchanged scheduled flights are operating as normal and we will continue to comply with all recommendations and guidance provided by the appropriate authorities.
Should there be any changes we will be contacting customers directly.

Q. Latest Turkey Update

A. We are closely monitoring the situation in Turkey which has calmed down following an attempted coup overnight on 15-16 July 2016. The security environment, however, remains potentially volatile. Flights to, from and through airports in Turkey have returned to normal. Check with your airline or travel company if you need more information before you travel.
For latest updates please visit the Foreign Office (FCO) website https://www.gov.uk/foreign-travel-advice/turkey

Sign up for exclusive offers