Beat The Brochure is a trading name of Truly Travel Ltd. The following Booking Conditions
form the basis of your relationship with Truly Travel Ltd trading as Beat The Brochure.
Please read them carefully as they set out our respective rights and obligations.
References to "you" and "your" in these Booking Conditions mean all persons named
on the booking (including anyone who is added or substituted at a later date) or
any of them. “We” “us” and “our” means Truly Travel Ltd trading as Beat The Brochure.
References to “arrangements” and “service” are to the flights, accommodation, transfers
and car hire featured on our websites. We act as agent for the hotels and suppliers
of car hire and transfers and the providers of flights (except for low cost airlines
– see below) (“principal(s)”) When you make a booking, your contract will be with
the principal concerned. If you book more than one service (such as stays at two
or more different hotels or a hotel stay plus airport transfers), you will enter
into a separate contract with each principal. If you book more than one service
at the same time, the price payable for those services may, for convenience only,
be charged to you as an arithmetical total. No “package” is created by us and we
are not the organiser of any “package”. As an agent, we accept no responsibility
for the acts or omissions of any principal or any of its employees, agents, suppliers
or sub-contractors or for the services provided by any principal. The terms & conditions
of the principal who provides your confirmed arrangements will apply to your booking.
These are available on request and we advise you to read them carefully as they
do contain important information about your booking. These booking conditions apply
to all types of booking made with us except where otherwise specifically stated.
NB Where you have provided us with an e-mail address by which we can contact you
(for example to send you an e-ticket etc) you must check your e-mails on a regular
basis. You must ensure that the e-mail address you have provided us with is correct
and does not contain any typos or other errors and inform us of any changes.
1. Low cost airlines: For all flights operated by low cost airlines,
full payment must be made at the time of booking and in return we will e-mail you
the e-mail confirmation from the airline which along with your passport will enable
you to travel on your confirmed flight. Your booking will be protected by our ATOL
(No T7300). However, except as set out in clause 8, our obligations are limited
to making your booking with the airline and passing on the e-mail confirmation of
the flight which we receive. We will have no liability for the performance or non
performance of the flight or any other services provided by the airline or for the
acts and/or defaults of the airline or any of its employees, agents, suppliers or
2. Other airlines: For all flights operated by an airline other
than a low cost carrier, we act as agent for the ATOL holder through whom we book
your flight. The name and ATOL number of that ATOL holder will be confirmed during
the booking process.
3. Booking details: When a booking is made all details shown on
screen at the time of booking will be advised to you. Once you have confirmed these
details we will proceed to confirm the booking with the principal. Once the booking
is confirmed an e-mail will be sent to you. Please check that all names, dates and
timings are correct on receipt of your email and follow up documents, and advise
us of any errors immediately. Any changes to these details will incur the charges
stated below. Please ensure that the names given are the same as in the relevant
passport. The personal details you provide at the time of booking will be used in
need to collect from you all information required by the airline to comply with
its legal requirements. We may also ask you to provide us with additional information
for security purposes to avoid fraudulent bookings.
4. Payment: In relation to certain bookings a charge will be made
for our own administration and where appropriate for use of a credit and debit card
charge. This amount will be taken on the total cost of the holiday or travel arrangements
and will be advised at the time of booking. You will be required to make full/part
payment of your booking at the time of booking. You must pay the full balance by
the balance due date notified to you. If full payment is not received by the balance
due date, we will notify the Principal, who may cancel your booking and charge the
cancellation fees set out in their Terms and Conditions.
5. Amendments: We will do our utmost to accommodate your amendment
requests but it may not always be possible. Any requests for amendments must be
made in writing from the person who made the booking. We will charge an administration
fee of £25 per person and any further cost we incur in making this alteration. Please
note that certain travel arrangements may not be changeable after a reservation
has been made and any amendment request could incur a cancellation charge of up
to 100% of that part of the arrangements. If amendments are required within the
12 weeks of departure cancellation charges may apply in addition to an administration
charge of up to £50 per person.
6. Cancellations: Any cancellation request must be sent to us in
writing and will not take effect until received by us. If you cancel your booking
we will charge the cancellation charges (which may be 100% of the cost of the travel
The cancellation charges are detailed below
More than 84 days: Deposit. 57-84 days: 30% or deposit whichever is greater. 29-56
days: 50%. 22-28 days: 75%. 8-21 days: 90% Within 7 days of departure: 100%. For
flight bookings with all low cost airlines, the cancellation charges will be 100%.
Bookings that include Scheduled flights may incur different cancellation charges
as per their booking conditions.
7. Changes by your principal: Sometimes your principal may need
to make a change to your booking. If you have already booked we will let you know
as soon as we can, if there is time before your departure. In the unlikely event
that your accommodation provider has to make a significant change to your booking,
they will offer you the option of accepting the change or cancelling the booking
and receiving the full refund of all monies paid to us for the accommodation booking.
We do not accept responsibility for any expenses or costs incurred by you as a result
of any change by a principal. All bookings made are separate, independent and unconnected
bookings with each of the principals concerned, for whom we act solely as agent,
even where more than one service is requested and arranged at the same time. Where
your principal makes a change or cancellation to a booking, this does not affect
any booking you have with another principal even where that booking relates to services
for the same holiday. For example, if your accommodation booking is changed or cancelled
by your principal, you will only be able to change or cancel any other services
in accordance with the booking conditions of the principal providing those services.
8. Your Financial protection: When you buy an ATOL protected flight
or flight inclusive holiday from us you will receive an ATOL Certificate. This lists
what is financially protected, where you can get information on what this means
for you and who to contact if things go wrong. We, or the suppliers identified on
your ATOL Certificate, will provide you with the services listed on the ATOL Certificate
(or a suitable alternative). In some cases, where neither we nor the supplier are
able to do so for reasons of insolvency, an alternative ATOL holder may provide
you with services you have bought or a suitable alternative (at no extra cost to
you). You agree to accept that in those circumstances the alternative ATOL holder
will perform those obligations and you agree to pay any money outstanding to be
paid by you under your contract to that alternative ATOL holder. However, you also
agree that in some cases it will not be possible to appoint an alternative ATOL
holder, in which case you will be entitled to make a claim under the ATOL scheme
(or your credit card issuer where applicable). If we, or the suppliers identified
on your ATOL certificate, are unable to provide the services listed (or a suitable
alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency,
the Trustees of the Air Travel Trust may make a payment to (or confer a benefit
on) you under the ATOL scheme. You agree that in return for such a payment or benefit,
you assign absolutely to those Trustees any claims which you have or may have arising
out of or relating to the non-provision of the services, including any claim against
us, the travel agent or your credit card issuer where applicable. You also agree
that any such claims may be re-assigned to another body, if that other body has
paid sums you have claimed under the ATOL scheme.
Flights (other than flights booked with a low cost carrier).We act as agent
for the ATOL holder through whom we book your flight. The name and ATOL number of
that ATOL holder will be confirmed during the booking process and be listed on the
ATOL Certificate issued to you. The ATOL holder, or the suppliers of the services
you have bought, will provide you with the services you have bought (or a suitable
alternative if applicable).
Flight-Plus arrangements. If you book a flight with us and on the same day,
the day before or day after, you also book accommodation and/or car hire with us,
a Flight-Plus will be created of which we will be the arranger. Your Flight-Plus
includes, as applicable, the flight(s), accommodation, car hire and any other tourist
services (providing these form a significant part of the arrangements) which are
booked through us within this period of time. Your Flight-Plus will be protected
by our ATOL (No. T7300) in accordance with the ATOL scheme described above. Please
note, a Flight-Plus is not a package and the Package Travel, Package Holidays and
Package Tours Regulations do not apply. All arrangements which form part of a Flight-
Plus are sold by us as agent for the relevant principal(s).For further information,
visit the ATOL website at www.atol.org.uk.
Flights with a low cost carrier: For all flights operated by low cost airlines,
your booking will be protected by our ATOL (No. T7300) in accordance with the ATOL
scheme described above.
All arrangements: We are members of the Travel Trust Association. All monies
you pay us for your arrangements (including flight only and Flight-Plus bookings)
will be paid into a trust account which is controlled by an independent trustee.
These monies will not be released to the principals concerned until your holiday
arrangements have been completed. These arrangements mean all monies you have paid
us for arrangements other than flights will be refunded to you in the unlikely event
of the principal being unable to provide your holiday due to their insolvency. For
flight only and Flight-Plus bookings, protection is provided by the ATOL scheme
as referred to above.
9. Insurance: You are strongly advised that you take out a policy
of insurance in order to cover you and your party against the cost of cancellation
by you; the cost of assistance (including repatriation) in the event of accident
or illness; loss of baggage and money; and other expenses. If we have issued your
policy please check it carefully to ensure that all the details are correct and
that all relevant information has been provided by you (eg. pre-existing medical
conditions). Failure to disclose relevant information will affect your insurance.
10. Health advice: You are advised to contact your GP as soon as
possible for up to date health advice and information for the destination you are
travelling to. Certain vaccinations may be recommended but not compulsory and other
health precautions may need to be taken to avoid any medical problems during your
trip. It is your responsibility to act upon the advice given as the principal would
not be liable for any such occurrences regarding health advice. Please check the
Health office orders issued by the relevant country of travel
11. Price Policy: The price of your arrangements will be confirmed
to you at the time of making the booking. It is up to you to check these details
carefully and confirm you are happy with them. We will also send you an invoice
confirming your payment details and will contact you if there are any discrepancies
in the pricing.
12. Delivery of documents: All documents (eg. invoices/tickets/Insurance
policies) will be sent to you by e-mail. Once documents are sent to you we will
not be responsible for non receipt unless such loss is due to our negligence. If
you request your documents to be sent to you by post you may incur a postal charge
which will be advised to you at the time of booking.
13. Passports, visas and health: All information provided relates
to British citizens who hold or are entitled to apply for a British passport. If
you are not a British citizen and do not hold a British passport, you must make
your own enquiries as to the applicable requirements. All customers (including children)
who make a booking are required to hold a current 10 year passport. We will not
be held responsible for any loss or delay that may occur as a result of the passport
or visa not being produced for travel. The carriage of passengers and their baggage
is subject to provisions of the applicable international conventions such as the
Montreal Convention, national legislation and the carriers conditions of carriage.
Your specific passport and visa requirements, and other immigration requirements
are your sole responsibility and you should confirm these with the relevant embassies
and/or consulates of the countries through or to which you are planning to travel.
Requirements may change so you must check the up to date position in good time before
departure. Neither we nor any principal accept any responsibility if you cannot
travel because you have not complied with any passport, visa or immigration requirements.
Most countries now require passports to be valid for at least 6 months after your
return date. Please take special note that for all air travel within the British
Isles, airlines require photographic identification of a specific type.
14. Who can buy holidays from us?: For the majority of our holidays
we can only accept bookings from UK residents aged 18 years or over and there must
be at least one adult (18 years or over) traveling on any one booking. Some tour
operators do allow 17 year olds to travel but they will need a letter of consent
from a parent / guardian.
15. Final Travel Arrangements: Please ensure that all your travel,
passport, visa and insurance documents are in order and that you arrive in plenty
of time for checking in at the airport. It may be necessary to reconfirm your flight
with the airline prior to departure. You should take a note of any reference number
or contact name when reconfirming. If you fail to reconfirm you may be refused permission
to board the aircraft and you are unlikely to receive any refund.
16. Accommodation/Hotel Classifications & Star Ratings: All star
ratings and classifications are suppliers own ratings and are usually based on the
facilities available along with feedback received. Official ratings which may differ
from supplier's ratings and are given by the local Tourism Authorities in the relevant
country, and may not reflect the same standards as in the UK, as different countries
have different qualifying standards. For example a four star hotel may not necessarily
have the same facilities/standards as a four star in the UK, and cannot therefore
be compared. For self-catering properties, an ‘A’ class is not necessarily of a
higher quality than a ‘C’, our suppliers quote these classifications only to comply
with current legislation. When choosing your arrangements, please refer to the information
in the principal’s descriptions, which indicate facilities available at each property.
17. Special requests and medical conditions / disabilities: If
you have any special requests, you must advise us at the time of booking. Although
we will endeavour to pass any reasonable requests on to the relevant principal,
no guarantee that any request will be met can be given. Confirmation that a special
request has been noted or passed on to the supplier or the inclusion of the special
request on your confirmation invoice or any other documentation is not confirmation
that the request will be met. Unless and until specifically confirmed, all special
requests are subject to availability. If you or any member of your party has any
medical condition or disability which may affect your accommodation or flight or
has any special requirements as a result of any medical condition or disability
(including any which affect the booking process), please tell us before you confirm
your booking so that we can assist you in considering the suitability of the arrangements
and/or making the booking. In any event, you must give us full details in writing
at the time of booking and whenever any change in the condition or disability occurs.
You must also promptly advise us if any medical condition or disability which may
affect your arrangements develops after your booking has been confirmed.
18. Complaints: If you have a problem during your holiday, please
inform the relevant supplier (eg. Hotel) immediately who will endeavor to put things
right. Please write to us within 28 days of your return home by writing to our Customer
Services Department, Holborn Tower, 137-144 High Holborn, London, WC1V 6PL
giving your original booking reference number and all other relevant
information. Complaints received after 28 days will not be entertained. NB please
bear in mind that we act only as agent for the principal(s) concerned and therefore
cannot accept any liability for your arrangements. Any assistance provided in resolving
a complaint in relation to any arrangements is provided on a goodwill basis and
in our capacity as agent only.
19. Force Majeure: Neither we nor any principal accepts any responsibility
for, and shall not be liable in respect of, loss or damage or changes or cancellation
caused by "force majeure" events i.e. circumstances outside our / the principal’s
control, including but not limited to (whether actual or threatened) war, riots,
civil strife, industrial dispute, terrorist activity, natural or nuclear disaster,
fire or adverse weather conditions.
20. Behaviour: You accept responsibility for any damage or loss
caused by you or any member of your party. Full payment for any such damage or loss
must be paid direct at the time to the principal(s) concerned. If you fail to do
so, you will be responsible for meeting any claims subsequently made against us
(together with our own and the other party’s full legal costs) as a result of your
actions. Principals reserve the right at any time to terminate your arrangements
due to your behaviour, where justified in their reasonable opinion. No refunds will
be given. Furthermore, neither the principals nor we shall be under any obligation
whatsoever to pay compensation or meet any costs or expenses you may incur as a
result of your stay/transfer being terminated.
21. Room Allocation: On arrival at the accommodation, you will
be allocated a room. Please note: when checking-in after midnight, your room will
be reserved from the previous day. You must normally check out of your room at 11:00hrs
on the booking departure date, unless otherwise stated on the accommodation voucher
issued by us.
22. Website and Pricing details: Please note, the information and
prices shown on our websites may have changed by the time you come to book your
arrangements. Whilst every effort is made to ensure the accuracy of the website
and prices at the time of printing, regrettably errors do occasionally occur. You
must therefore ensure you check all details of your chosen holiday (including the
price) with us at the time of booking. There may be small differences between the
actual accommodation and its description. Occasionally, local conditions may mean
that some facilities or services become unavailable or subject to restriction. In
addition to this, please be aware that advertised facilities within your hotel and
around the resort may not be fully functional in early and late season. We cannot
accept responsibility for any changes or closures to area amenities or attractions.
We cannot accept responsibility for any inaccurate, incomplete or misleading information
about any accommodation or its facilities and/or services, except in the case of
All images of hotel rooms on the website are for representation purposes only and
may not reflect the actual room you are allocated. From time to time building work
and its associated noise is unavoidable in resort. We do not control such work and
we do not always receive advance notice of when it is scheduled. However we will
always notify you as soon as possible if we think building work will affect your
23. Safety Standards: Please note, it is the requirements and standards
of the country in which any services which make up your holiday are provided which
apply to those services and not those of the UK. As a general rule, these requirements
and standards will not be the same as the UK and may sometimes be lower.
24. Errors and Omissions: We will do our best to correct errors
and omissions as quickly as practicable after being notified of them. However there
may be times when obvious errors occur. For example, very occasionally this may
result in a price, product or other service detail description being incorrect.
In such cases we reserve the right to cancel the booking or offer a reasonable alternative.
25. Excursions/activities: We do not sell excursions or organize
activities. We have no involvement in any such activities or excursions which are
neither run, supervised nor controlled in any way by us. They are provided by local
operators or other third parties who are entirely independent of us. We do not have
any responsibility or liability whatsoever for anything which may go wrong on a
resort booked excursion and cannot accept any liability on any basis in relation
to such activities or excursions.
26. Links to third-party sites: This Website may contain hyperlinks
to websites operated by other parties, such as Tripadvisor. Such hyperlinks are
provided for your reference only. We do not control such websites and are not responsible
for their contents or the privacy or other practices of such websites. Further,
it is up to you to take precautions to ensure that whatever links you select or
software you download (whether from this Website or other websites) is free of such
items as viruses, worms, trojan horses, defects and other items of a destructive
nature. Our inclusion of hyperlinks to such websites does not imply any endorsement
of the material on such websites or any association with their operators.
27. Assignment: You may not transfer any of your rights or obligations
under these booking conditions without our prior written consent. We may transfer
any of our rights or obligations under these terms and conditions without your prior
28. Law and Jurisdiction: Your contract(s) with the principal(s)
will be subject to the law referred to in the supplier’s(s’) terms and conditions.
Any dispute, claim or other matter which arises between you and any supplier must
also be dealt with in accordance with those terms and conditions. In the event that
any dispute, claim or other matter of any description arises between you and us
acting in our capacity as agent (“claim”), English law will apply (except as set
out below). Any such claim must be dealt with by the courts of England and Wales
only unless, in the case of Court proceedings, you live in Scotland or Northern
Ireland. In this case, proceedings must either be brought in the courts of your
home country or those of England and Wales. If proceedings are brought in Scotland
or Northern Ireland, you may choose to have your claim governed by the law of Scotland/Northern
Ireland as applicable (but if you do not so choose, English law will apply).