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These conditions and other information set out on this website form the contract
between you and us. No employee or representative of this Company has the authority
to vary these terms and conditions. Your contract shall be governed by and construed
in accordance with English Law and is subject to the jurisdiction of the United
Kingdom Courts. Information on this Website (including prices and travel details)
may be featured on other websites operated by travel agents and other organisations.
Please note that we do not accept liability or responsibility for any advice given
to you on any website which is not operated and maintained by ourselves.
A. Booking and Payment
We are Como Street Travel Limited trading as "beatthebrochure.com" and our registered
office is Como Street Travel Ltd, Equitable House, 88-100 South Street, Romford, Essex, RM1 1RX,
UK. We are members of the Travel Trust Association (TTA number U0898), for your
protection and peace of mind (www.traveltrust.co.uk). Monies paid to us by you are
held in a trust account and are not released to us until you commence your holiday.
A deposit may be payable at the time of confirmation for “off-line” bookings made
by telephone. This may vary in amount based on the sum we have to pay for services
further in advance of the departure date for your booking. The booking is definite
once it is confirmed on the Internet using our on-line booking service and payment
of the deposit or full amount (where applicable) has been made. Once your booking
is confirmed as definite a contract exists between us and all conditions become
binding on us both. We will send you an invoice showing details of the booking.
The person making the booking guarantees payment to us of the total cost of the
booking, and also does so on behalf and with the consent of all others for whom
the booking is completed. The balance of the holiday cost must be paid no later
than 12 weeks before departure. If the deposit or balance is not received by the
due date we reserve the right to cancel the booking and levy cancellation charges
as described in section B of these conditions. We do not usually send reminders
of monies owing.
Payment by credit card
A charge will be made for each credit card transaction, which varies from
company to company. There is no charge for debit card payments.
Price Policy
We reserve the right to increase or decrease the holiday prices shown on this website
at any time before you book. The price shown on the on-line booking service will
be the price that applies when you make your booking.
Details provided on this website are “live”, and can only be guaranteed when a booking
is confirmed and paid for. After booking the price of your travel arrangements can
be varied due to changes in transportation costs e.g. fuel, scheduled airfares and
any other airline cost changes which are part of the contracts between airlines
(and their agents) and the tour operator. Also Government (UK & foreign) action
such as increases in VAT or any other Government imposed charges. In the case of
any small variation, an amount equivalent to 2% of the price of your travel arrangements,
which excludes insurance premiums and any amendment charges, will be absorbed or
retained. For larger variations this 2% will be absorbed for increases but not retained
from refunds. In either case an administration charge may apply. If this means you
have to pay an increase of more than 10% on the price of your travel arrangements,
you may cancel your travel arrangements with a full refund of all money paid except
for any amendment charges. Please note that travel arrangements are not always purchased
in local currency and some apparent changes may have no impact on the price of your
travel due to contractual and other protection in place.
B. Changes or Cancellations By You
Requests to change your booking after confirmation (e.g. transferring to a different
hotel, departure date or airport) may be made in writing, by telephone or by email
to us, but we are not bound to comply with such requests. If additional people are
added to your booking they are added on the understanding that they have also accepted
these booking conditions. Where we can meet a request for a change to your holiday
we will issue a revised holiday invoice to confirm this.
Cost of Changes
To avoid incurring booking service charges at a later date, please remember to book
all additional items when you confirm your holiday. Subsequent amendments or alterations
may incur additional charges.
Cost of Cancellations
Should you or any member of your party need to cancel your booking, or
part of it, once it has been confirmed you must do so in writing or by email and
the charges you incur, which are set out below, depend on when we receive your written
notification and any conditions which are laid down by suppliers with whom we arrange
services on your behalf. Cancellation charges can be more than 25% of the total
booking value up to 100%. Any amendment fees or insurance premiums cannot be refunded
and are payable in full.
Insurance
We strongly recommend you have adequate insurance. Please call
us on 0845 241 7691 for further information.
Dispatch of travel documents
We can arrange for your travel documents to be sent to you by a more secure method
of postage if you so wish. The price of this is a minimum of £10 – the exact rate
can be provided at the time of booking. This is not a guarantee of delivery date.
Conditions of Carriage
Transport by aircraft, rail, ship or coach is subject to the conditions of carriage
of the relevant carrier. These conditions of carriage, which are often subject to
international agreements, may limit or exclude the carrier's liability to you. Copies
of the appropriate conditions will be made available on request. Flight timings,
routings and carriers listed in the e-brochure are subject to change as a result
of airline procedures and these details are given for your guidance only. Final
details will be shown on your tickets.
C . Complaints
If you have reason to complain:
1. If you have a problem during your holiday, please inform the relevant supplier
(eg. hotelier) and our local agent immediately who will endeavour to put matters
right. If you cannot resolve the matter you should call us on 0845 241 7691, fax
us on 01708 759199, or email support@travelox.co.uk to give us the opportunity to
resolve the situation. We cannot be held responsible for the acts or omissions of
other companies unless this is due to our own negligence.
2. If the problem cannot be resolved the client listed as the lead name on the booking
should write to us (quoting booking reference) within 28 days of your return from
holiday to: Customer Relations, beatthebrochure.com, Como Street Travel Ltd, Equitable House, 88-100 South Street, Romford, Essex, RM1 1RX, UK.
In all other cases, we recommend that
only the lead name on the booking should write to us, in order to avoid any unnecessary
delay in our response. Subsequent correspondence must be followed up in writing
within 6 weeks of your receiving a full reply from us. Investigation can take up
to eight weeks. If you fail to follow these simple procedures we will have been
deprived of the opportunity to investigate and rectify your complaint whilst you
were in resort and this may affect your rights under this contract.
D. Other important information
Passports & Visas
Please check visa regulations with the consulate of the country you will
be visiting. It is your responsibility to be in possession of a valid passport and
any visa that may be necessary. Allow ample time when making visa applications and
check for any changes in visa/passport requirements that a country may make at any
time. All children who are not already included on a 10 year passport will need
to hold their own passport if they are to travel abroad.
Vaccinations
We recommend that you obtain from the Department of Health the D.O.H. leaflet "Protect
Your Health Abroad". It is also advisable to check with your own doctor before departure
as to which inoculations are necessary for specific areas.
Travel Advice
The Foreign & Commonwealth Office Travel Advice Unit may have issued information
about your holiday destination. You are advised to check this information at the
FCO website www.fco.gov.uk/knowbeforeyougo
What is included in the price
We will confirm to you what is included in the price of your booking in
a confirmation invoice. If we do not confirm that something is included, then you
should assume that it is not, and that additional charges may be payable locally.
Meal Arrangements
If you book half board, the first meal you will receive will be dinner
on the day of your arrival in the resort and the last meal will be breakfast on
the morning of your departure from the resort. Clients arriving late at an hotel
will normally receive a "cold meal".
Additional Requests
If you have a special request for adjoining rooms, special diets, etc.,
please indicate at the time of booking and we will endeavour to pass these on. However,
these requests cannot be guaranteed as they do not form part of the holiday contract
and any extra costs are payable locally. We cannot accept requests for rooms with
a particular view unless the supplement for that view (e.g. lake view, south facing)
has been paid and the room type confirmed on your invoice.
Self-Catering Accommodation
Local charges for resort tax, linen, end of let cleaning, etc., apply in
some apartments. Clients should make provision for these, especially in the case
of deposits which must be paid on arrival. Please note that early departures may
mean that it will not be possible to check apartments before departure. Deposit
refunds may therefore be made after your return, less any deductions for damage
and for apartments/kitchens that have not been cleaned. It should also be noted
that because apartments need to be checked, they may not be available to arriving
clients until mid/late afternoon. Clients arriving late on Saturday should bear
in mind that food shops may be closed on Sunday. They should therefore make provision
for food requirements for that day. Layout descriptions tend to be for typical apartments,
but some apartments may vary in layout. A cabin is generally a sleeping area that
is not fully enclosed and that cannot be described as a complete bedroom.
Dimensions
Dimensions of rooms in hotels or apartments when quoted normally include
the bathroom and the balcony area.
Star Categories / Country Standards
Official star ratings, where available are shown in our lists of hotels.
They are primarily intended to give a guide to the range of facilities and services
available in each property. 2 and 3 star properties generally have a more limited
range of facilities and services than is available in 4 and 5 star properties. Note
however that in general the overall standard of services and facilities can sometimes
vary within star categories. For example, an officially rated 4 star property may
only possess 3 star standards (and vice versa) despite having an extensive range
of services and facilities. This is because of the many different criteria that
are used from country to country to assess star ratings. Please note these criteria
can differ significantly to those used in the UK by motoring and other organisations
and UK ratings should not therefore be compared to those overseas. For example,
few tourist authorities include an assessment of culinary performance in their ratings.
When considering a two or three centre holiday it is advisable to choose hotels
of the same rating, although it should be borne in mind that standards do vary from
region to region and country to country, for the reasons given above.
Self catering apartments and chalets do not have official ratings.
Safety Standards
Safety standards in some countries may not reach the same level of those
enjoyed in the UK, although all properties comply with applicable local and/or national
health and safety laws, etc. Monitoring & enforcement of such are subject to the
regulations of each country. We therefore advise clients to take all reasonable
precautions whilst on holiday and, in particular, to familiarise yourself with fire
escape routes.
E. Privacy Statement
In order to process your booking, we need to collect certain personal details
from you. These details will usually include the names and addresses of party members,
credit/ debit card or other payment details and special requirements such as those
relating to any disability or medical condition which may affect the chosen holiday
arrangements. (If we need any other personal details, we will contact you personally.)
We need to pass on your personal details to the companies and organisations who
need to know them so that your holiday can be provided (for example your airline,
hotel, other supplier, credit/debit card company or bank). Such companies and organisations
may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday
is to take place or to involve suppliers outside these countries.
We are entitled to assume that you consent to our holding, using and passing on
in connection with your holiday the information you give us (including details relating
to your physical or mental health or condition) unless you tell us otherwise in
writing.
Except where expressly permitted by the Data Protection Act, we will only deal with
the personal details you give us as set out above unless you agree otherwise. For
example, if we wish to use any of your personal details for marketing purposes,
we will tell you this when we ask for the details and give you the opportunity to
say no if you do not want us to do so. We promise to keep all personal details you
give us in connection with your booking confidential. We have appropriate security
measures in place to protect this information.
F. Website Disclaimer
Information on our website is posted in good faith and is updated regularly.
However, we cannot guarantee the completeness and accuracy of the information on
it.
Some product and prices displayed on our website are via data feeds from our suppliers.
Due to the technical nature of data feeds, the information on our website can sometimes
be incorrect. Como Street Travel cannot take resposibility for these innaccuracies
but will seek alternative product or prices within a suitable time frame for our
clients.
We recommend you contact us if you are in any doubt or have any queries before acting
on any information on our website.
G. Website accuracy
We endeavour to ensure that the details of all products, including prices,
displayed on our websites are accurate.
However, given the high volume of flights,
hotels and other products offered it is inevitable that, in exceptional cases, mistakes
will arise. We cannot accept liability for these errors. In cases where details
other than price are materially incorrect we will offer you the choice of continuing
with your booking or cancelling with a full refund of money paid on that booking
only. Where inaccuracies relate to the understatement of the price of a specific
product you will be offered either a full refund of money paid on that booking only
or the opportunity to maintain that booking on receipt of the additional payment
which is necessary. Como Street travel will not be held responsible for any costs
incurred for cancellations, changes or amendments made with other travel providers.
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